The Las Vegas Review Journal has an interview with Jimmy Wike, VP Table Games Operations. He speaks well of his employer, Harrah's, as one would expect, and sounds very supportive of Harrah's ability to bring Caesars back to its glory days. I found interesting his comments that Caesars is expanding games to appeal to different demographics and has actually reduced the number slots in favor of tables. He also discusses Harrah's corporate policy of emphasizing superior customer service.
The article may be read at:
RJ Article on Caesars Palace