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Caesars Palace


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Caesars Palace

Caesars Entertainment Corp.

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Hotel / Casino Ratings & Reviews Caesars Palace
Average Rating 4 Stars

Paul on October 15, 2014

So let me tell you about my weekend at Caesars Palace..... this was my first time in Vegas and we had rooms at the Caesar's palace for Friday and Saturday night. The place was visually stunning and upon checking in we decided to visit the Bacchanal buffet because after 6 hours of not eating anything during the flight over we could think of no other better way to start the weekend then a buffet. We looked around the buffet and visually it looked amazing! It had prime rib, ribs, brisket, sushi, duck, crab and a multitude of other things. It was pretty awesome and about as equal to the buffets in Biloxi, MS. Then the alarm went off... imagine sitting at a table enjoying your meal...laughing, joking, fellow shipping with your companion and having the alarm go off. BEEP.......BEEP.......BEEP......BEEP.......Remember how we are conditioned to respond to an alarm since kindergarten, the unknown danger that could be occurring and for our safety we should get up and exit the building because we never know if it is a drill or not. So as this alarm raged on for countless minutes BEEP....BEEP....BEEP....BEEP each one ticking by like the moments of a watched pot boiling and other patrons asked the woman who seemed to be in charge what was happening her reply to them is "It's nothing unless you see me running then you should run" so my eyes are glued to this hostess/manager waiting to see if she runs so I to can run just waiting in full flight mode for as soon as she makes a move ... waiting to react to a constant alarm ringing in your ears BEEP....BEEP....BEEP....BEEP. Can you imagine this scene? you are enjoying some of the most superb food in Las Vegas and then an alarm goes off......do you run for fear of death or do you stare at the woman who declares to follow her if she runs? is she running now? did you blink? where did she go? I don't see her BEEP....BEEP....BEEP....BEEP....I think we should run......eat some more? are you crazy? our lives are so much more important then a buffet...... this amount of stress ruined my appetite and not wanting to eat any more we just left the buffet. As outrageous as this seems this was my first experience in Las Vegas.
Then as in other casinos we had to go to the desk that issued the cards that we could use at the slot machines and such, in Caesars this is called the "total rewards" desk. We, my companion and I went there after the fiasco at the buffet because at some point in the weekend it would be important to have the ability to gamble and we should just get it over with. At this time I choose to relay my experience to the total rewards desk workers and thought that they could help resolve this horrible display of people skills as I had no faith in the manager of the buffet to resolve my issue due to her unprofessional behavior in the midst of a possible emergency.
When we went to the total rewards desk to sign up to gamble. I told the ladies there about what had happened at the buffet and they were extremely empathetic and it meant a lot to both me and my lady. I was asked to fill out an incident report and the person at the counter even offered me $20 free play for my inconvenience of going through that. I declined the money as all I wanted was what was fair if a dining experience was ruined then the dining experience should be replicated for the ruined party. This I thought would be simple but as it turns out it is not so much........but I will get back to that lets get back to the first night at Caesars.....
After registering for our cards and still felling stressed out about the trip, the flight, and then the indecent at the buffet we purchased some liqueur and garbed some food from Serendipity then retired to the room to watch a movie, relax, and start again fresh tomorrow. On the way back to the room we asked if because we had a cash deposit on the room would we still be able to order a movie the lady at the desk assured us that it would be fine and it would just come out of our cash deposit. Up to the room we go to relax after a long day Rum, Nachos, and Garlic potatoes in hand.
After getting to the room getting the food set up and drinks made jumping into bed and trying to order the movie...... the TV saying we were not authorized. So instead of caring about it I pulled out my Kindle and tried to connect to the hotel internet to watch something while we enjoyed our drinks and snacks which they assured me I was authorized for.....which I was not. I called the tech support listed on the authorization website to call if you had any issues on my cell phone. After many many minutes and finding out that the tech support didn't really know what he was doing I called the front desk while on one of the extensive holds from tech support and asked them if the room was authorized for Wi-fi they said there was some issue in the system and it had been corrected I thanked them and hung up the phone as the tech support rep came back on the line and side he didn't know why it wasn't working and didn't know how to find the IP address on my device to manually authorize it but the Mac address I gave him should work and he would submit a ticket that would give me access in 30 -40 minutes I thanked him and hung up the phone.
So now with no movie and no internet access and so few "local" channels that we could not find anything suitable to relax to and our food getting cold I called the front desk again and asked why I could not order the movie after being told I could. They Lady I spoke with this time said I would need to put a credit card on the room to charge the movie to the room...which was contradictory to what I was told in the first place. Even though I am old fashioned enough to not want to give anyone my card number if I don't absolutely have to but I was beaten at this point, gave up, and asked if I could give the card number over the phone, I was told I would have to go to the front desk to add a card to the room.
So, getting dressed again and making my way back to the front desk and after some discussion between the agent at the desk and someone in the back room they added the card to the room and assured me nothing would be charged to it except for the movie and that was the reason they needed it. Also that the internet should work now to because that had something to do with it, I thanked them. While I was down stairs I walked over to the Total rewards desk and checked in about the status of my complaint as it had been an hour or so and was told that there was no resolution and no estimated time of one from the manager JR but it was in his bosses hands and just to check back in at some point. Frustrated to no end at this abysmal day I thank him and return to what I think is going to be a fully functioning room, with drinks, soggy nachos, and cold potatoes.
Think again the video on demand was still not authorized and neither was the internet. So again I call the front desk and ask them why the video on demand is not working and they say it a system issue and that they have changed something in the computer and it should work now, I let the representative know to hold the line while I checked and again it said I was not authorized. The representative stated they could send a tech up to the room to see what the problem was I ask her to hold the line for a moment before sending anyone up and just powered off the TV and powered in back on and then tried to order the movie and it worked.....I thanked the agent and hung up the phone to enjoy my now soggy nachos and cold way over seasoned garlic potatoes with a few drinks and the company of my lady.
The incompetence of the Caesar Place reception staff and tech support at this time is almost to much to fathom but we let it go and committed to having a good time and started the day out fresh and had a pretty awesome day that I attribute to not having any interaction with any of the Caesars Place staff except the total rewards desk to check on the status of my complaint which we did in the morning and the late that night as they had no resolution time and time again and no update to an estimated time of resolution. I stated that we would be leaving the following afternoon and was told it was in the food and beverage side of the house's hands and given no way to contact them to check on the status. It didn't feel this time that they cared at all and it really felt like they were telling us forget about it just deal with it. After checking the following morning before setting off back to the airport and still 48 hours later they had no resolution.
So I am dealing with it and letting everyone who cares to listen that Caesars Palace's customer service, professionalism, and job knowledge is some of the poorest I have ever come into contact with.....ever.

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Restaurant Ratings & Reviews Caesars Palace
Bacchanal Buffet Buffet $26-$35 Any Attire 4 Stars Read Reviews | Write a Review

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Beijing Noodle #9 Chinese $26-$35 Resort Casual 3 Stars Read Reviews | Write a Review

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Carmine's Italian $26-$35 Any Attire 0 Stars Read Reviews | Write a Review

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Central by Michel Richard American $26-$35 Any Attire 3 Stars Read Reviews | Write a Review

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Cheesecake Factory American $15-$25 Any Attire 4 Stars Read Reviews | Write a Review

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Cypress Street Market American $15-$25 Any Attire 4 Stars Read Reviews | Write a Review

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Empress Court Chinese $26-$35 Resort Casual 0 Stars Read Reviews | Write a Review

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Gordon Ramsay Pub & Grill English $26-$35 Resort Casual 4 Stars Read Reviews | Write a Review

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Guy Savoy French $35+ Resort Upscale 5 Stars Read Reviews | Write a Review

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Il Mulino Italian $35+ Resort Upscale 4 Stars Read Reviews | Write a Review

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Joe's Seafood, Prime Steak and Stone Crab Steak $26-$35 Resort Upscale 4 Stars Read Reviews | Write a Review

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Mesa Grill American $35+ Resort Upscale 4 Stars Read Reviews | Write a Review

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NOBU Japan $35+ Resort Upscale 4 Stars Read Reviews | Write a Review

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Old Homestead Steak $35+ Resort Upscale 3 Stars Read Reviews | Write a Review

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The Palm Steak $35+ Resort Upscale 4 Stars Read Reviews | Write a Review

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Payard French $15-$25 Any Attire 4 Stars Read Reviews | Write a Review

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Planet Hollywood American $15-$25 Any Attire 2 Stars Read Reviews | Write a Review

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Rao's Italian $35+ Resort Upscale 4 Stars Read Reviews | Write a Review

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Serendipity 3 American $15-$25 Any Attire 4 Stars Read Reviews | Write a Review

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Spago American $26-$35 Resort Upscale 4 Stars Read Reviews | Write a Review

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Sushi Roku Sushi $26-$35 Resort Upscale 4 Stars Read Reviews | Write a Review

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Trevi Italian $15-$25 Any Attire 4 Stars Read Reviews | Write a Review

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Under
15
15-25
26-35
36+
Nightclub Ratings & Reviews Caesars Palace
Cleopatra's Barge Boat $15-$25 Resort Casual 3 Stars Read Reviews | Write a Review

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Fizz Las Vegas Bar $35+ Resort Upscale 0 Stars Read Reviews | Write a Review

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Shadow Bar Varies $26-$35 No Shorts. 3 Stars Read Reviews | Write a Review

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15
15-25
26-35
36+
Show Ratings & Reviews Caesars Palace
Absinthe Carnival $26-$35 Dark Mon, Tues No 4 Stars Read Reviews | Write a Review

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Celine Dion Concert $35+ Varies No 4 Stars Read Reviews | Write a Review

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Matt Goss Concert $26-$35 Fri, Sat No 3 Stars Read Reviews | Write a Review

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Shania Twain Concert $35+ Varies No 5 Stars Read Reviews | Write a Review

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Under
15
15-25
26-35
36+