Last month I posted a copy of the letter that I sent to Wynn execs Steve Wynn, Marc Schorr and Richard Cotter (EVP Hotel/F&B).
Well, I received a response and I can say I'm disappointed.
The letter I got back (from Cotter's office) was a generic form letter response, same as you would get filling in any guest card. I would print it here but it would be pointless.
Maybe I shouldn't have expected more, but I did. Past letters to other resorts have gotten much more personal attention.
For instance, a letter to then Mandalay chair Mike Ensign netted a response from his office with specific mention of the items I discussed in my original note. A later letter to TI management was followed by a phone call with the head of Table Games.
I think Wynn Las Vegas folks probably do care and appreciate the response but if I take the time to write them a letter, I expect a real response - not 'Guest Letter Response.doc' with my name at the top. Maybe that's just me.
For what it is worth, the stationary is nice!