It IS a difficult balancing act, cost control vs customer service. If the holiday season ends with a slow New Year's, the Strip's strategy of superior customer service may have to be rethought, but what is the tipping point at which customers rebel?
"In recent months, the profits of several big casino operators have fallen faster than revenue, or total sales before expenses. It's a sign that the companies have not cut costs deeply enough to offset the decline in their business.
On the Strip in the third quarter, MGM Mirage's revenue fell 9 percent, and earnings declined more than 15 percent over the same period in 2007; Harrah's Entertainment's revenue declined 12 percent, and earnings fell 17 percent over the same year-ago period."