I'm a bit of a daydreamer sometimes.
I love wandering the casino floor and when I do, I often think up crazy schemes and ideas about what I'd do if I ran the place.
One of these strokes of brilliance (!) came the last time I was staying at Wynn Las Vegas, strolling through the beautiful Tower Suites lobby.
If I was running one of these hotels, I'd require every single one of my managers to stay a few days in the hotel each year. Eat in the restaurants, use the spa, go to the pool, etc... You see things differently as a guest, even if you're already on property every day going to your office.
Sure, a lot of resort employees have done all of the above as part of an opening routine and some eat in the outlets frequently. I'm talking about a concrete program, done without fanfare or as some sort of special event.
Perhaps the higher up you go, the more nights per year you're supposed to spend doing this sort of thing - and I'm not talking about checking into villas or eating at Alex - it's more important to stay in the cheapest and most popular rooms, eating in the more reasonably priced restaurants. It's as a guest you see the little bits of damage and problems with the rooms, service and facilities that you'd never notice during a quick walk-through.
And for what it's worth, I don't mean a stunt like this, though that does sound humorous and I'm sure I'll watch it.
Do any of The Strip properties already do this? I've never heard of a similar program but maybe I've missed it. Do other large hotel companies do this?
Just a little quick update - these guys should be staying in their competitor's hotels too. The VP of Hotel Ops at XYZCore should be staying at the Arias, Bellagios, and Mandalay Bays of the world, as part of their job.